Refund policy

At Lovely Sorpresas, we take pride in delivering fresh flowers and gourmet food items. Because these are perishable products, we generally do not offer refunds.

However, we care about your experience and may consider an exchange depending on the issue. While we cannot guarantee coverage for all cases, we are committed to doing our best to make your experience better.

If you have any concerns about your order, please contact us promptly, and we will work with you to find a suitable solution.